Shipping policy
SHIPPING POLICY
Last updated: October 12, 2026
Thank you for shopping at Botanical Press. This Shipping Policy
explains how we process, ship, and deliver orders worldwide. By
placing an order on www.botanicalpress.store you agree to the
terms below.
1. ORDER PROCESSING
- All orders are processed within 1 to 3 business days after
payment is confirmed.
- Business days are Monday through Friday, excluding public
holidays.
- Orders placed on weekends or holidays will be processed on
the next business day.
- Once your order has been processed and dispatched, you will
receive a confirmation email with your tracking number.
Please note that order processing may take longer during
periods of high demand (holiday seasons, promotions, product
launches). We will notify you if any significant delay affects
your order.
2. SHIPPING TIMES
Estimated delivery time: 8 to 12 business days from the date of
dispatch (not from the date of order).
These delivery times are estimates based on typical transit
times from our global fulfillment network. Actual delivery times
may vary depending on:
- Destination country and local postal service performance
- Customs clearance procedures
- Weather conditions and seasonal demand
- Events outside our reasonable control (strikes, natural
disasters, pandemics, etc.)
For customers in the European Union and United Kingdom, risk of
loss and damage transfers to you only upon physical delivery of
the goods, in accordance with EU Directive 2011/83/EU and the
UK Consumer Rights Act 2015.
3. SHIPPING DESTINATIONS
We ship worldwide from our international fulfillment partners.
If your country is not available at checkout, please contact us
at support.botanicalpress@gmail.com and we will do our best to
arrange shipping for you.
4. SHIPPING COSTS
Shipping costs are calculated and displayed at checkout before
payment, based on your destination.
From time to time, we offer free shipping promotions. These
promotions are governed by the specific terms displayed at
checkout.
5. CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs duties, import
taxes, VAT, or other fees imposed by the destination country.
These charges are NOT included in the product price or shipping
cost at checkout.
- The customer is solely responsible for any customs duties,
import taxes, VAT, brokerage fees, or any other charges
imposed by customs authorities in the destination country.
- Botanical Press has no control over these charges and cannot
predict their amount.
- Please contact your local customs office for more information
before placing your order if you have concerns.
- If a package is refused upon delivery because of unpaid
customs fees and is returned or destroyed, we are not
obligated to issue a refund for the product or shipping cost.
6. TRACKING YOUR ORDER
Once your order has shipped, you will receive an email with a
tracking number and a link to track your package.
Please allow up to 72 hours for tracking information to appear
in the carrier's system after dispatch. If your tracking
information has not updated after 7 business days, please
contact us at support.botanicalpress@gmail.com.
7. SHIPPING ADDRESS
It is the customer's responsibility to provide an accurate and
complete shipping address at checkout, including:
- Full recipient name
- Street address, apartment or suite number
- City, state or region, and ZIP/postal code
- Country
- A valid phone number for carrier contact
Botanical Press is not responsible for packages delivered to
incorrect addresses provided by the customer. If a package is
returned to us because of an incorrect address, we may require
the customer to pay a new shipping fee before resending the
item.
Address changes can only be made BEFORE the order is processed
and dispatched. Once dispatched, we are unable to modify the
shipping address. Please contact us as soon as possible at
support.botanicalpress@gmail.com if you need to update your
address.
8. LOST, STOLEN, OR UNDELIVERED PACKAGES
If your tracking shows that your package was delivered but you
did not receive it:
- Check with neighbors, building management, or other household
members.
- Contact your local post office or carrier with the tracking
number.
- Report theft to your local authorities if applicable.
If after these steps your package is still missing, contact us
at support.botanicalpress@gmail.com within 30 days of the
reported delivery date. We will open an investigation with the
carrier.
If a package is confirmed lost in transit before delivery (not
delivered to the wrong address by customer error), we will send
a replacement at no extra cost or issue a full refund, at your
choice.
9. DAMAGED PACKAGES
If your order arrives damaged, please contact us within 7 days
of delivery at support.botanicalpress@gmail.com with:
- Your order number
- Clear photos of the damaged packaging
- Clear photos of the damaged product
- A brief description of the issue
We will arrange a replacement or full refund at no cost to you.
Please keep the damaged item and packaging until