Refund policy
RETURNS & REFUND POLICY
Last updated: October 12, 2026
At Botanical Press, we stand behind every Mini Flowerpress we ship.
If you're not completely satisfied with your purchase, we offer a
90-Day Money-Back Guarantee, valid worldwide.
1. 90-DAY MONEY-BACK GUARANTEE
You have 90 days from the date you receive your order to request a
return for a refund, exchange, or replacement.
To be eligible, the item must meet ALL of the following conditions:
- The product must be unused and show no signs of wear, damage, or
manipulation.
- The product must be returned in its original packaging, intact
and complete, including all accessories, inserts, and bonus
materials.
- You must provide proof of purchase (order number or confirmation
email).
Once we receive the returned item, our team will inspect it to
verify it is in the required condition. Only after this verification
will we proceed with the refund, exchange, or replacement.
2. HOW TO START A RETURN
Do NOT ship any item back without contacting us first. Returns sent
without prior authorization will not be accepted and cannot be
refunded.
To request a return, email us at:
support.botanicalpress@gmail.com
Please include:
- Your order number
- Reason for the return
- Photos of the product (if damaged or defective)
Within 2 business days, we will reply with return authorization and
specific shipping instructions, including the correct return address
for your region.
3. RETURN SHIPPING COSTS
- If you are returning the item because you changed your mind,
return shipping costs are the responsibility of the customer.
- If the item arrived damaged, defective, or incorrect, Botanical
Press will cover the return shipping costs.
We recommend using a trackable shipping service. We cannot be held
responsible for returns lost in transit without tracking.
4. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
Please inspect your order upon delivery. If your item arrives
damaged, defective, or is not what you ordered, contact us within
7 days of delivery at support.botanicalpress@gmail.com with photos
or video evidence. We will make it right at no cost to you —
through a replacement, exchange, or full refund, at your choice.
5. REFUNDS
Once your return is received and inspected, we will notify you by
email whether the refund has been approved.
If approved, the refund will be issued to your original payment
method within 10 business days. Please note that your bank or card
provider may take an additional 5–10 business days to post the
refund to your account.
If more than 15 business days have passed since we approved your
return and you have not received your refund, please contact us at
support.botanicalpress@gmail.com.
6. EXCHANGES
The fastest way to get a different variant or model is to return
the original item for a refund and place a new order. If you
prefer a direct exchange, email us and we will arrange it based
on stock availability.
7. NON-RETURNABLE ITEMS
The following items cannot be returned:
- Gift cards
- Items marked as final sale or clearance
- Items damaged by misuse, improper handling, or normal wear
after use
- Products returned without original packaging or missing
components
Free bonus items (digital guides, e-books, extra sheets) do not
need to be returned but will be considered part of the overall
value of the order.
8. EUROPEAN UNION — 14-DAY RIGHT OF WITHDRAWAL
If your order is being shipped to a country within the European
Union, you are entitled to cancel your order within 14 days of
receiving it, for any reason and without justification, in
accordance with EU Directive 2011/83/EU.
The item must be returned in the same condition as received:
unused, undamaged, and in its original packaging. Proof of
purchase is required.
To exercise this right, email us at support.botanicalpress@gmail.com
within 14 days of receiving the item. This right is independent of,
and does not replace, our 90-Day Money-Back Guarantee.
9. UNITED KINGDOM — 14-DAY COOLING-OFF PERIOD
Customers in the United Kingdom have the right to cancel their
order within 14 days of receipt under the Consumer Contracts
(Information, Cancellation and Additional Charges) Regulations
2013, without providing a reason.
10. STATUTORY CONSUMER RIGHTS
Nothing in this policy limits or excludes your statutory rights
as a consumer under applicable law, including but not limited to:
- The EU Consumer Rights Directive and legal warranty of
conformity (minimum 2 years in the EU)
- The UK Consumer Rights Act 2015
- The Australian Consumer Law
- Any other mandatory consumer protection laws applicable in
your country of residence
Our 90-Day Money-Back Guarantee is a commercial guarantee offered
in addition to, and not in replacement of, these statutory rights.
11. CONTACT
For any question regarding returns, refunds, or your rights under
this policy, please contact:
Email: support.botanicalpress@gmail.com
Response time: within 2 business days
Location: Granada, Spain
Botanical Press — www.botanicalpress.store